1) . DATA CONTROLLER
Who is the data controller responsible for processing your personal data?
Postal address: 24 Hours Florists London, Commercial Street, Greater London, United Kingdom
Telephone: (+44) 0208 166 8319
For what purposes do we process your personal data?
In accordance with the provisions of Regulation (EU) 2016/679 (General Data Protection Regulation), and with all applicable national legislation, FlowerToYou hereby informs you that it processes the personal data you provide for the following purposes:
• To manage customer relationships, including requesting and following up orders.
• To send marketing communications and conduct customer satisfaction surveys.
• To provide data to public bodies and authorities (administrative or judicial) whenever required by law.
3) DATA STORAGE PERIOD
How long do we keep your data?
Unless you request deletion, your data will be stored for the duration of the contractual relationship or for as long as required by law.
4) LEGITIMATE INTEREST
What constitutes a legitimate interest to process your personal data?
The legal grounds for processing your personal data for each of the purposes (1, 2 and 3) stated in the section above (Purposes) are as follows:
• Purpose 1: Performance of a contract with FlowerToYou with regard to purchasing products and managing e-commerce transcations.
• Purpose 2: Giving of express consent to FlowerToYou when submitting your personal data.
• Purpose 3: Compliance with the legal obligations applicable to FlowerToYou.
Who will receive your personal data?
Your personal data will only be shared with third parties whose involvement is necessary for proper provision of the service (transport companies, financial institutions, etc.).
Your data may also be shared with public bodies and authorities (administrative or judicial) where required by law.
What are your rights when you provide us with your personal data and how can you exercise them?
You have the right to obtain confirmation of whether or not FlowerToYou is processing personal data concerning you.
You also have the right to access your personal data and request rectification of inaccurate data or erasure of them when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Under certain circumstances, you can request restriction of processing of your data, in which case they will only be held for the exercise or defence of legal claims.
Under certain circumstances, and for reasons related to your personal situation, you may object to the processing of your personal data. In these cases, FlowerToYou will not process your data unless there is a compelling legitimate interest or in the exercise or defence of legal claims.
You may also exercise your right to data portability or withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of your rights, write to us at either email@example.com or Mail: FlowerToYou.co.uk,24 Hours Florists London, Commercial Street, Greater London, United Kingdom. All requests to exercise your rights must be accompanied by proof of identity (ID card, driving licence or passport).
Finally, you can also contact the ICO [UK Information Commissioner’s Office] or other competent public bodies regarding claims deriving from the processing of your personal data.
Which cookies do we use?
For information about the cookies we use on our website.
8) What do we use your personal data for and what is the lawful basis for doing so?
We use your personal data;
8.1 To perform our duties as a flower arrangements service, as without this information we will be unable to complete your order arrangement or related services.
8.2 Personal and contact details are used for the purposes of completing the clothing designs/dress alteration bookings you make on our site. Similarly, payment information, telephone, mailing address, email.
8.3 For direct marketing communications to help us to offer you relevant services, including deciding whether or not to offer you certain products and service.
8.4 We may use your personal information to send you targeted marketing activities; about special offers and promotions, new products or competitions. These may include emails, text messages and data messages. If you do not wish to receive such information, you may ask us in writing not to receive it.
8.5 In specific situations, we may collect and process your data with your consensus. For example, when you tick a box to receive email newsletters, or text messages, your personal information may be used, with your explicit consent, to send you relevant promotional services.